What does it mean when the insurance company is adjusting the claim and when do they have to pay?


Video Transcription


Adjustment claim generally refers to the period in which the insurance company is investigating the claim. They’re determining whether or not the loss that you’re claiming is covered under your policy. If so, is everything you’re claiming covered under your policy? And if it is, how much do they think they should have to pay you to bring you back to what’s called your pre-loss condition? Where you were before you had this damage or lost your home or property. With that being said, there’s going to be an inspection in almost every one of these claims. You want to make sure you’re present, you want to make sure that you point things out. And unfortunately, we do not recommend you rely on the insurance company’s people or adjusters. You want to definitely consult with your own people whether it’s a skilled professional, like a roofer, a plumber, depending on the type of claim you have, a contractor, maybe a public adjuster, an attorney. If you have questions you’re not sure about how to handle that, you should call a qualified attorney that is experienced in handling these types of cases. As far as when you expect to be paid, generally the insurance company is 90 days to make a decision. But that can be extended and vary on a case by case analysis. But that is a general rule of thumb barring unusual circumstances.

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