My adjuster seems friendly can I trust them

Video Transcription

You may or not be able to, there’s no way to know without knowing the individual, but as a general rule we advise our clients not to rely on the people that work for or are sent by the insurance company, and rely on speaking to your own professionals that have your best interest at heart. With that being said, it’s important to understand the players in an insurance claim. After you report the claim to a customer service rep at the insurance company, an adjuster is going to be sent out. It could be called a field adjuster, an independent adjuster, whatever it is, it’s going to be somebody from the insurance company that’s coming to assess your damage. The other people you may deal with, it’s called a claims examiner, somebody at the insurance company, or a desk adjuster, that takes the information from the person in the field and makes a claims decision. Other involved people could be SIU investigators for suspicions of fraud, your own public adjusters, contractors, or professionals that you hire as well as your attorney. So at the end of the day, you only want to trust or rely on the people that you know are there for you, not people sent by the insurance company. That’s not saying that they may not be great people, but the bottom line is, you don’t know, so trust the people that are looking out for you.